Hello to everyone,
in the PM Network Magazine of January 2017, I read a couple of interesting articles about Stakeholders (SH’s) and Risk Management, I want to share them with you.
We know that stakeholders are those individuals/organizations who are actively involved in our projects and/or have a valued interest in the outcome of those projects. To put it in other words, they are the individuals/organizationsWe know that stakeholders are those individuals who are actively involved in our projects and/or have a valued interest in the outcome of those projects. To put it in other words, they are the individuals who will influence or/and be influenced by your project.
1. PROJECT: Chicago Cubs victory celebration, LOCATION: Chicago, Illinois, USA
So, the first Case Study is about organizing a celebration event at the city of Chicago for the Fans of the Chicago Cubs who were waited 108 years for their Major League Baseball team to win a World Series title. An estimated 5 million people in Chicago, Illinois, USA lined streets for a parade and filled a public park for a rally and this colossal celebration to mark the occasion was arranged in just one day!!!
This was achieved because the Project team started with a successful Stakeholder Identification process that was intergated with basic processes of Risk Management and all the above was combined with the exploitation of previous Lessons Learned from previous events in Chicago.
a. Stakeholders Identified:
a. 5 million inhabitants
b. Public park employees
c. Public transportation employees
d. Police officers
e. Contractor for coloring the river
f. City hall employees
g. Chicago Cubs team
b. Lessons Learned that were used:
a. Every years St. Patrick’s Day holiday
b. Celebration for winning the National Hockey League
c. 2008 election night rally for President Barack Obama
The 7th largest gathering in human history was coordinated in 1 day!!!
Enjoy the article: 1. SHs case of Chicago
Enjoy a video: Chicago Cubs World Series Champions Parade
2. PROJECT: Renovation of Les Halles Mall LOCATION: Paris, Europe
Les Halles early 1900
The second Case Study, is about the Les Halles in Paris. Les Halles was a central fresh food market back at 1863 that was renovated at 1970 as an underground mall connected with Metro (underground train station—encompass six underground levels) and in our days has 150.000 visitors daily! At 2010 there was a decision for a new renovation so the project was about to begin.
Les Halles in 1970
Reading the article you can realize that in this case the Project Team conducted a detailed Stakeholder Identification process that was followed by successful Risk Management.
a. Stakeholders Identified:
(1) City Government
(2) 750.000 Commuters
(3) Neighboring residents
(4) Local businesses
(5) 150.000 shoppers
So as to build Stakeholders confidence from start to finish, the project team created an exhibition and observation deck next to the project site open seven days a week. The exhibit’s two staffers showed models of the project and answered visitor questions. The team also provided updates via a project website, email blasts and a biannual magazine, Demain les Halles (Tomorrow les Halles).
Moreover, after meeting with stakeholders and consultants, the team decided to increase the number of mall entrances from seven to nine so as to achieve Stakeholders expectations to become true. It also improved connections between the mall and the RER station and built more spacious train platforms.
b. Identification of Risks and Responses:
Risks were indentified promptly and proper responses were took place:
(1) Projects work schedules were adjusted according to shoppers, commuters, delivery drivers, shop employees cause closing shops would have an effect of a loss of 4 billion euros.
(2) Combined to the above, demolition work couldn’t happen at night because the vibrations and noise would keep residencies awake. So the main working hours were 7 to 10 a.m.
(3) When contractors began demolishing walls to remodel the train station, they discovered the thickness and construction of some walls didn’t match the initial architectural plans the project team had reviewed. Moreover, the thickest walls had lots of lead and asbestos which required extra remediation work for which the team had to use the Contigency Time reserve.
Enjoy the article: 2. SHs case study of Paris
Enjoy the videos: 1. Forum des Halles My New Paris
Les Halles 2017
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