Stakeholders & Risk Management: 2 educational Case Studies by PMI

Posted on

Hello to everyone,

in the PM Network Magazine of January 2017, I read a couple of interesting articles about Stakeholders (SH’s) and Risk Management, I want to share them with you.

Pages from pmnetwork201701-dl

We know that stakeholders are those individuals/organizations who are actively involved in our projects and/or have a valued interest in the outcome of those projects.  To put it in other words, they are the individuals/organizationsWe know that stakeholders are those individuals who are actively involved in our projects and/or have a valued interest in the outcome of those projects.  To put it in other words, they are the individuals who will influence or/and be influenced by your project.

1. PROJECT: Chicago Cubs victory celebration,  LOCATION: Chicago, Illinois, USA

ct-cubs-parade-world-series-1104

So, the first Case Study is about organizing a celebration event at the city of Chicago for the Fans of the Chicago Cubs who were waited 108 years for their Major League Baseball team to win a World Series title. An estimated 5 million people in Chicago, Illinois, USA lined streets for a parade and filled a public park for a rally and this colossal celebration to mark the occasion was arranged in just one day!!!

This was achieved because the Project team started with a successful Stakeholder Identification process that was intergated with basic processes of Risk Management and all the above was combined with the exploitation of previous Lessons Learned from previous events in Chicago.

2

Key points: 

a. Stakeholders Identified:

a. 5 million inhabitants

b. Public park employees

c. Public transportation employees

d. Police officers

e. Contractor for coloring  the river

f. City hall employees

g. Chicago Cubs team

APTOPIX World Series Cubs Parade

b. Lessons Learned that were used:

a. Every years St. Patrick’s Day holiday

b. Celebration for winning the National Hockey League

c.  2008 election night rally for President Barack Obama

WOW FACTOR:

The 7th largest gathering in human history was coordinated in 1 day!!!

1

Enjoy the article:   1. SHs case of Chicago

Enjoy a video: Chicago Cubs World Series Champions Parade

 

     2. PROJECT: Renovation of Les Halles Mall   LOCATION: Paris, Europe

screen_shot_2011-10-15_at_10.58.40_pm1318737534981 Les Halles early 1900

The second Case Study, is about the Les Halles in Paris. Les Halles was a central fresh food market back at 1863 that was renovated at 1970 as an underground mall connected with Metro (underground train station—encompass six underground levels) and in our days has 150.000 visitors daily! At 2010 there was a decision for a new renovation so the project was about to begin.

Les Halles 1970  Les Halles in 1970

Reading the article you can realize that in this case the Project Team conducted a detailed Stakeholder Identification process that was followed by successful Risk Management.

Key points: 

a. Stakeholders Identified:

(1) City Government

(2) 750.000 Commuters

(3) Neighboring residents

(4) Local businesses

(5) 150.000 shoppers

(6)  Tourists

Observation post 2Observation post 1

So as to build Stakeholders confidence from start to finish, the project team created an exhibition and observation deck next to the project site open seven days a week. The exhibit’s two staffers showed models of the project and answered visitor questions. The team also provided updates via a project website, email blasts and a biannual magazine, Demain les Halles (Tomorrow les Halles).

Magazine

Moreover, after meeting with stakeholders and consultants, the team decided to increase the number of  mall entrances from seven to nine so as to achieve Stakeholders expectations to become true. It also improved  connections between the  mall and the RER station  and built more spacious  train platforms.

Les Halles 2017 2

b. Identification of Risks and Responses:

Risks were indentified promptly and proper responses were took place:

(1) Projects work schedules were adjusted according to shoppers, commuters, delivery drivers, shop employees cause closing shops would have an effect of a loss of 4 billion euros.

Commuters

(2) Combined to the above, demolition work couldn’t happen at night because the vibrations and noise would keep residencies awake. So the main working hours were 7 to 10 a.m.

(3) When contractors began demolishing walls to remodel the train station, they discovered the thickness and construction of some walls didn’t match the initial architectural plans the project team had reviewed. Moreover, the thickest walls had lots of lead and asbestos which required extra remediation work for which the team had to use the Contigency Time reserve.

Enjoy the article:  2. SHs case study of Paris

Enjoy the videos: 1. Forum des Halles My New Paris

                                  2. Unveiling of 1 billion euro revamp of metro, shopping complex

                                  3. Time lapse of Le chantier des Halles et la canopée

Les Halles 2017

 

 

 

 

 

Les Halles 2017

 

Note: “PMI”, “PMP”, and “PMBOK Guide” are registered marks of the Project Management Institute, Inc.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s